Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and DriveReachAds LLC (“DriveReachAds,” “we,” “us,” or “our”), the company that operates the CatalogReel video-generation service (the “Service”).

By creating an account, generating an API key, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

CatalogReel is a developer-facing API and related console that turn catalog data and photographs you provide into rendered marketing videos for verticals such as vehicles, real estate, and ecommerce.

The Service is provided to businesses and developers for use in their own products and workflows. It is not a consumer product and is not intended for personal, family, or household use.

Video rendering and certain other features are performed using third-party artificial-intelligence models, including Google’s Veo and Gemini models. See the sections on Third-party services and Generated videos below.

You are responsible for providing accurate account information and keeping it current.

API keys authenticate requests to the Service and are secret credentials. You are responsible for safeguarding your keys and for all activity that occurs under your account or keys, whether or not authorized by you.

Do not share your keys, embed them in client-side code, or expose them publicly. Notify us promptly at support@catalogreel.com if you suspect any unauthorized use or compromise. We may rotate, suspend, or revoke credentials if we believe they have been compromised or misused.

The Service supports platform integrations in which you generate videos on behalf of your own customers (“Sub-Tenants” or “End Customers”) — for example, the dealerships, agents, or merchants you serve.

If you use the Service this way, you are solely responsible for your Sub-Tenants and End Customers, including their content, instructions, and use of any output.

You must maintain agreements with your Sub-Tenants and End Customers that are at least as protective of DriveReachAds as these Terms, and you represent and warrant that you have all authority and rights necessary to submit their data and content to the Service.

The Service is sold on a prepaid basis. You purchase credits (“Credits”) in advance through our payment processor, and Credits are consumed as you use the Service.

Card payments are processed by Stripe; we do not collect or store full payment-card numbers. By purchasing, you also agree to Stripe’s terms.

For each job, Credits are reserved when the job starts and committed only when the video is successfully delivered. If a job fails or is cancelled, the reserved Credits are automatically released back to your balance.

Except for this automatic release of reserved Credits on failed or cancelled jobs, Credits are non-refundable, are not redeemable for cash, and have no monetary value outside the Service. Purchased Credits do not expire under normal use, but we may expire or forfeit Credits after prolonged account inactivity or on termination as described below.

Prices and Credit costs may change; we will make updated pricing available before it applies to new purchases. You are responsible for all applicable taxes other than taxes on our net income. If you initiate a chargeback or payment dispute, we may suspend your account and the Service while it is resolved.

“Your Content” means the photos, images, catalog and listing data, scripts, brand assets, and other materials you (or your Sub-Tenants) submit to the Service, whether by direct upload or by directing the Service to retrieve them from a URL.

As between you and us, you retain all ownership of Your Content.

You grant DriveReachAds a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, adapt, and process Your Content solely as needed to operate, provide, secure, and improve the Service — including transmitting it to the third-party subprocessors that render and narrate your videos.

We do not use Your Content to train artificial-intelligence or machine-learning models. See our Privacy Policy for how Your Content is handled.

“Output” means the videos, thumbnails, narration, and related assets the Service generates from Your Content.

As between you and us, you own the Output, and we claim no ownership of it beyond the limited rights needed to generate and deliver it to you and to operate the Service. We do not force any CatalogReel watermark or branding onto your videos.

You acknowledge that:

• Output is generated by automated, probabilistic AI systems and may not be unique — similar inputs may produce similar Output for you or for others, and we grant no exclusivity;
• AI-generated material may not be eligible for copyright or other intellectual-property protection in some jurisdictions;
• Output is produced using third-party models (including Google’s) and your use of it is subject to those providers’ terms; and
• we make no representation or warranty that Output is accurate, non-infringing, or fit for any particular use.

You are responsible for reviewing Output before you publish, distribute, or rely on it.

You represent and warrant that you own or have obtained all rights, licenses, consents, and permissions necessary to submit Your Content and to generate and use the Output, including any rights in photographs, trademarks, designs, names, and likenesses appearing in them.

This applies equally to content you upload and to content the Service retrieves from a listing page or other URL at your direction (for example, using the listing-import tool). You — not DriveReachAds — are responsible for confirming that you have the right to use any media obtained from a third-party page.

You further represent and warrant that Your Content and your use of the Service comply with all applicable laws and do not infringe or violate any intellectual-property, privacy, publicity, contractual, or other rights of any person.

You agree not to use the Service, and not to permit anyone (including your Sub-Tenants) to use the Service, to create, upload, or distribute any of the following, or to engage in the following conduct:

• Content that is illegal, or that infringes or misappropriates any patent, copyright, trademark, trade secret, or other intellectual-property or proprietary right;
• Content or media you do not have the rights or consents to use;
• Deceptive, fraudulent, or misleading material, including false or unsubstantiated claims about a product, vehicle, or property;
• Likenesses, voices, or personas of real people created or used without their consent, including non-consensual “deepfakes” or impersonation;
• Content that sexualizes or endangers minors;
• Sexually explicit content, or content that is violent, graphic, harassing, hateful, or that promotes discrimination, self-harm, or illegal goods such as weapons or controlled substances;
• Content that defames any person or violates anyone’s privacy or publicity rights;
• Any use that violates the terms or acceptable-use policies of our underlying providers (including Google’s generative-AI policies) or of the platforms where you publish Output;
• Output published without disclosure of its AI-generated or synthetic nature where such disclosure is required by law;
• Attempts to reverse engineer, decompile, scrape, overload, or interfere with the Service, to circumvent rate limits, billing, or security controls, or to access the Service other than through its documented interfaces; or
• Reselling or providing raw access to the API except as expressly permitted for platform integrations, or using Your Content, Output, or the Service to develop or train a competing product or model.

We may refuse, remove, throttle, or disable any request or content, and may suspend or terminate accounts, for actual or suspected violations of this policy, with or without notice.

The Service depends on third-party providers — including Google (Veo, Gemini, and text-to-speech), Stripe, and our hosting and email providers — to function. Your use of the Service necessarily involves these providers processing Your Content and data.

These providers have their own terms and policies, which apply to your use of the relevant features. In particular, video generation is subject to Google’s generative-AI terms; you are responsible for reviewing and complying with them. See Google’s Generative AI terms.

We are not responsible for the acts, omissions, availability, or policies of third-party providers.

The Service is provided on an “as is” and “as available” basis. Some features are new or evolving and may change.

We may add, modify, suspend, or discontinue any part of the Service at any time. We do not guarantee any particular uptime, throughput, turnaround, or output quality unless we have agreed to a separate written service-level agreement with you.

The Service — including the API, software, models and model configurations, pipelines, documentation, and the CatalogReel and DriveReachAds names and logos — is owned by DriveReachAds or its licensors and is protected by intellectual-property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service through its documented interfaces in accordance with these Terms. You may not use the Service to build a competing product or service, and you may not copy, scrape, or create derivative works of our software, site, or documentation except as expressly permitted.

If you provide suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you.

To the maximum extent permitted by law, the Service and all Output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory.

We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service or Output will be uninterrupted, error-free, accurate, or secure. You assume all risk arising from your use of the Service and your publication or use of Output.

To the maximum extent permitted by law, DriveReachAds and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms, even if advised of the possibility.

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid to us in the three (3) months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless DriveReachAds and its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your Content; (b) your use of the Service or Output; (c) your Sub-Tenants’ or End Customers’ use of the Service or Output; (d) your violation of these Terms or any law; or (e) your infringement or violation of any third party’s rights.

These Terms apply while you use the Service.

You may stop using the Service at any time. We may suspend or terminate your access, in whole or in part, for breach of these Terms, non-payment, violation of the Acceptable Use Policy, legal or security risk, or as otherwise reasonably necessary.

On termination for cause, your right to use the Service ends immediately and unused Credits may be forfeited. Provisions that by their nature should survive termination — including the content licenses you granted, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules.

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@catalogreel.com and giving us 30 days to resolve it.

Binding arbitration. Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by a recognized arbitration provider, rather than in court. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury waiver. You and DriveReachAds agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and each party waives any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in the State of New Mexico, and you consent to their jurisdiction.

Opt-out. You may opt out of arbitration and the class-action waiver by emailing support@catalogreel.com within 30 days of first accepting these Terms; opting out will not affect any other part of these Terms.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and may provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

These Terms, together with the Privacy Policy and any order or written agreement between us, are the entire agreement between you and DriveReachAds regarding the Service and supersede prior agreements on the subject.

If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Neither party is liable for delays or failures caused by events beyond its reasonable control. You will comply with all applicable export-control and sanctions laws and represent that you are not located in, or a resident of, an embargoed jurisdiction or on a restricted-party list. The parties are independent contractors.

Questions about these Terms can be sent to support@catalogreel.com.

These Terms are provided by DriveReachAds LLC.